FAQs

How can I contact Bel Ambient?

You can contact us at info@belambient.co.uk where our customer service team will be able to help you with whatever you need.

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong

Can I cancel my order?

As we process orders as fast as possible, you must request any changes/ cancellations within 12 hours of placing your order. All requests after this time will be denied. Your order can be returned for a full refund after it Is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard,AMEX) and PayPal payments.

How long will it take to receive my order?

Due to high demand, orders may take 2-4 weeks to arrive.

What if I don’t receive my order?

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax free in GBP, which means you may be liable to pay tax duties once you receive your order, import taxes, duties and related customs fees may be charged once your order arrives it its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.